A: Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Q: Package is in my country but tracking hasn’t updated.
A: We are super excited for you to receive your goodies, but please be patient! International orders may take up to 35 business days to be delivered.
It is often helpful to refer to your local courier's online tracking, as it may have more accurate tracking information for your order. Alternatively, we recommend directly contacting your local post/customs office. The best way to do this is by simply locating your nearest post/customs office and visiting them in person. We recommend you physically visit the office to locate your package as your courier's online tracking may not recognize your USPS generated tracking number.
If 35 full business days pass and you do not receive your order, please contact our Customer Care team with your order number!
Q: Do you ship to addresses outside the United States?
Q: Can I return or exchange my purchase if I don't like it?
A: Yes! Once your return is approved, you'll receive step-by-step instructions and in some cases a prepaid shipping label via email.
Q: When do I get my refund?
A: Returns will be processed within 7 days upon receipt of your package.
Lagunamoon is committed to providing the best possible customer services, your satisfation is our major priority. Please feel free to contact us if you find any problems about our products, and we will try our best to make it right!